US:

We hope that you love and treasure every purchase from Anya Lust. But, if you wish to return an item for any reason, please do so within 14 days of the delivery date. All returned items must be in their original, unworn condition with tags attached. Hosiery cannot be returned once opened. Custom orders cannot be returned. Sensual accessories are non-refundable due to the nature of the products. We will not accept anything that has been worn, damaged, missing tags, or returned after 14 days. If items are not returned under these conditions, they will be promptly sent back to the purchaser’s address. Please try on bottoms over your own panties.

If you’d like to exchange for another item, simply return the original for a refund and place a new order. To exchange for a different size, email us at assistance@anyalust.com.

Refunds are processed within 7 business days and funds will be returned to the original method of payment.

To Return:

1. Contact us at assistance@anyalust.com for a return authorization. Please let us know what you didn't like about your item(s)!

2. Once your return is approved, we will email you a shipping label. $7.95 will be deducted from your order amount if you use our shipping label. Alternatively, you can use your preferred return shipping method (tracking is required).

3. Please carefully package your item(s) and ship to our address provided. Package must be postmarked within the 14-day period.

 

Canada & International:

Only exchanges (for a different size) or returns for store credit are accepted within 21 days of the delivery date. International orders cannot be returned for a refund. All exchanged items must be in their original, unworn condition with tags attached. Hosiery cannot be returned once opened. Erotic accessories cannot be returned or exchanged due to the nature of the products. We will not accept anything that has been worn, damaged, missing tags, or returned after 21 days. If items are not returned under these conditions, they will be promptly sent back to the purchaser’s address. Please try on bottoms over your own panties. Package must be postmarked within the 21-day period. We currently do not offer free return shipping for international orders. To exchange for a different size or return your items for store credit, email us at assistance@anyalust.com.

 

Anya Lust Returns
260 Spring Street
Unit 4-4-11
New York, NY 10013