Yes, we ship to over 200 countries via DHL and other local carriers from our New York studio, and from the ateliers of our international designers. For more information, please visit our shipping page.
It depends on where you are, and what you've ordered. Many in-stock items ship after 1-3 business days of processing. Made-to-order and custom items vary. The individual expected ship date is shown on every product page. Please see our shipping page for more details.
We use UPS, USPS, and DHL. You’ll be asked to select a delivery method during checkout.
"Anya Lust" will be in small print in the return address. In some cases, you might see "Shipping Department" instead, or the name of the designer (if shipping from outside of the US). All products are shipped in plain, discreet packaging.
Once your item ships, you'll receive a confirmation email with your tracking number. Track the status of your package by clicking on the number in your email. If you encounter any issues after the package is in transit, please contact the shipping carrier first. They will be able to help you.
You may cancel or edit your order up to 2 hours after placing the order if it is not in the process of fulfillment. We do not accommodate order cancellations under any other circumstance. To do this, go to your order status page or your confirmation email to find the link to edit or cancel.
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just visit our returns portal, and we’ll take you through the process. Our return policy can be found here.
Possibly! Some items can be ordered after they sell out, but you may experience a delay in receiving it. Please email us at email@example.com with a link to or the name of the product.
Yes! The best way to get help with fit and style questions is to email us at firstname.lastname@example.org. Please also check the fitting room.
Have you read our men's guide, yet? If that doesn't help, please contact us at email@example.com. We'll be happy to assist you!
We're open to select press opportunities, including topics beyond lingerie - from relationships to style and more. Please note that our founder is not available for interviews at this time. Contact: firstname.lastname@example.org. We are currently not lending out samples for shoots.
We're not currently accepting new influencer partnerships. However, you are welcome to apply for our affiliate program!